Returns & Refunds – Effective Date: July 2026
At Ink In Amber LLC, we want every order to arrive safely and every customer to feel confident when shopping with us.
Because our products are handcrafted and many are intended for consumption, there are certain limitations on what can be returned. At the same time, if we make a mistake or your order arrives damaged, we believe in making things right whenever reasonably possible.
Our goal is to provide clear expectations while treating every customer with fairness, respect, and care.
1. Tea Products
For the safety of all customers, opened tea products cannot be returned or exchanged.
Because tea is a consumable product, we are unable to accept returns on products that have been opened, used, or altered after delivery.
This policy helps us maintain the highest standards of quality and food safety for every customer.
2. Damaged or Incorrect Orders
We take great care when preparing and packaging every order.
If your order arrives damaged, or if you receive an incorrect item, please contact us within seven (7) days of delivery through our Contact Us page.
To help us evaluate the situation, we may ask that you provide:
- Your order number
- A description of the issue
- Photographs of the shipping package
- Photographs of the affected product(s)
Once we have reviewed the information, we will work with you to determine an appropriate resolution, which may include a replacement or refund when warranted.
Our goal is simple: to make things right whenever reasonably possible.
3. Tea Accessories
Unused tea accessories, including infusers, teaware, mugs, and similar merchandise, may be returned within 14 days of delivery.
To qualify for a return, items must:
- Be unused
- Be in their original condition
- Include original packaging whenever possible
Customers are responsible for return shipping costs unless the item was received damaged or in error.
Refunds will be issued after the returned item has been received and inspected.
4. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet entered production or shipping may be canceled for a full refund.
Once an order has been packaged for shipment or transferred to the shipping carrier, it may no longer be eligible for cancellation.
5. Refund Processing
Approved refunds will be issued to the original payment method used during purchase. Please allow several business days for your financial institution to process and post the refund after it has been issued.
6. What We Cannot Refund
We are unable to provide refunds for:
- Opened tea products
- Products damaged due to customer misuse or improper storage
- Requests made outside the timeframes outlined in this policy
- Shipping delays that are outside the control of Ink In Amber LLC
7. If Something Isn’t Right
Sometimes situations arise that don’t fit neatly into a policy.
If you believe there is an issue with your order that is not addressed here, we encourage you to contact us.
While we cannot guarantee every request will result in a refund or replacement, we promise to listen carefully, review the circumstances fairly, and respond with honesty and respect.
Every situation deserves thoughtful consideration, and we believe open communication is often the best place to begin.
8. Contact Us
Questions about returns or refunds may be submitted through the Contact Us page on our website.
We are always happy to help.
Thank You for Choosing Ink In Amber LLC
Every package we send represents more than handcrafted tea—it reflects the care, attention, and hospitality that define our company.
We believe every blend has a story, and we’re grateful you’ve chosen to make us part of yours.